Shipping Info
At Noctium, we strive to deliver your custom handcrafted watch as efficiently as possible while maintaining the highest level of quality. Below are the details of our shipping policy to ensure you have a clear understanding of how we handle your orders.
Processing Time
Due to the unique, handcrafted nature of our watches, each piece is made to order. This means that processing times will vary depending on our current production schedule and stock availability. Once your order is placed, we typically begin production within 24-48 hours. However, due to the intricate design and craftsmanship involved, it may take up to 7 business days for your order to be processed and prepared for shipping. During peak times (such as holidays or promotional periods), processing times may be extended, but we will keep you updated throughout the process.
Shipping Times
After processing, your watch will be shipped to the destination of your choice. Below are the estimated shipping times based on location:
United States, Canada, United Kingdom, Australia: 7-14 business days
International Shipping: 10-21 business days, depending on the destination country
Shipping Methods
We work with trusted shipping carriers such as Canada Post, FedEx, DHL, and UPS to ensure that your package arrives securely and in a timely manner. You will receive a tracking number via email once your order has shipped so that you can monitor its progress.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping method you select. We offer free standard shipping for orders over a certain value (which varies by region), and express shipping options are available for an additional fee.
Lost or Delayed Packages
While we do everything in our power to ensure prompt delivery, we are not responsible for packages lost or delayed in transit. However, if your package has not arrived within the expected timeframe, please contact us at:
Phone: +44744797324
Email: rostyslavuk.kuliievych@outlook.com